Refund policy

Refund Policy

Returns

Rajwada Furnish offers 7-day returns on eligible products. Returns are accepted for damaged, defective, incorrect products, wrong sizes, or major differences from website specifications. Minor colour and wood grain variations may occur due to natural wood, photography, and digital rendering.

Note: No returns on customized products except for genuine manufacturing defects or incorrect specifications.

Customized & Made-to-Order Products

Customized furniture is manufactured specifically according to the customer's confirmed requirements, including size, design, colour, finish, or other modifications.

Customized and made-to-order products are non-returnable and non-refundable for change of mind, personal preference, or ordering mistakes.

However, if a customized product arrives damaged, has a genuine manufacturing defect, or does not match the confirmed specifications, customers may request a repair or replacement.

All customization details, additional charges, and delivery timelines will be confirmed before production. Changes or cancellations after production begins may not be accepted.

How to Request a Return

Email support@rajwadafurnish.com or WhatsApp 7023168022 with your Order ID, genuine return reason, 5–10 photos, 2–3 videos, and 1 mandatory unboxing video. Report any issues immediately after unboxing.

Return Packaging & Pickup

Keep the original packaging. Products must be securely repacked to prevent further damage. Our courier partner will only collect packed items, not provide packing services. Additional damage caused by improper packaging may result in applicable deductions.

Fast Refunds

Once the returned product reaches our facility and passes inspection, we will initiate your refund through Razorpay within 3 working days. Refunds are generally credited within approximately 3 working days after initiation, subject to bank processing.

Return Shipping

We cover return shipping for verified damaged, defective, or incorrect products. Other eligible returns may involve shipping charges.

Warranty – 5 Years Manufacturing + Lifetime Termite Warranty

All eligible Rajwada Furnish furniture comes with a 5-Year Manufacturing Warranty and Lifetime Termite Warranty, subject to warranty terms.

If any covered manufacturing defect occurs within 5 years, simply share photos and videos with our support team to claim your warranty. We will initiate the resolution process within 24 hours, arranging carpenter assistance or replacement of the defective part as appropriate.

Example: If you purchase a 6-seater dining set (1 table + 6 chairs) and one chair develops a covered manufacturing defect or breaks due to such a defect within 5 years, we will replace that chair with the same model or an equivalent replacement. The claim resolution process will begin within 24 hours of verification.

Physical repair or replacement timelines may vary depending on location and part availability. Accidental damage and misuse are not covered.

Refund Updates & Customer Support

Refund and warranty updates will be shared via email, SMS, or WhatsApp.

Email: support@rajwadafurnish.com

Call / WhatsApp: +91 7023168022

Rajwada Furnish – Easy Returns | Fast Refunds | 5-Year Manufacturing Warranty | Lifetime Termite Protection